Apple is using an internal chatbot to assist employees in prototyping future features, summarizing text, and answering questions based on trained data. While Apple has not yet determined how to use the chatbot for customer-facing purposes, it is considering expanding its use within the organization, potentially for AppleCare support staff. However, Apple is proceeding cautiously with its AI plans, as the tendency for chatbots to provide incorrect information is well-known. Despite this caution, Apple is expected to make a significant AI-related announcement next year. The company's hiring of former Google AI head John Giannandrea in 2018 indicates its commitment to exploring generative AI. Continue reading.
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